Policies
Short and reasonable. Ask me about anything here — none of it is meant to catch you out.
Cancellations
Let me know at least 24 hours ahead and there's no charge at all. Same-day cancellations mean an empty chair I can't refill, so repeated ones may need a deposit before the next booking.
Late arrivals
I book one pet at a time, so a late start eats into the groom rather than someone else's slot. More than 20 minutes late and we may need to shorten the service or rebook.
Vaccinations
Rabies and core vaccinations should be up to date. Bring records on a first visit. If your pet can't be vaccinated for medical reasons, tell me when you request — it's usually workable.
Matted coats
Brushing out a badly matted coat hurts. Where a coat has gone too far, the kind answer is a short clip rather than an hour of pulling. I'll always call you before changing the plan, and heavy de-matting adds time and cost.
Health and age
Senior and unwell pets are welcome and get extra time. Tell me about heart conditions, seizures, arthritis or anything that makes standing hard. If something looks wrong during a groom, I'll stop and call you.
Photos
Photos are only ever shared with your permission, and you can withdraw it at any time by sending me a message. Ticking the box on the request form is entirely optional.
No-shows
A missed appointment with no word may mean a deposit is needed to book again. Life happens — a text is all it takes.
Questions about any of this?
Call or text (905) 555-0142, or mention it in the notes when you send a request.
Request an appointment